While these fireplaces are known for their realistic flame effects and easy installation, they may encounter problems such as a malfunctioning remote control or issues with the heating function.
Knowing how to troubleshoot these problems can save you time and money and help you get back to enjoying your fireplace.
To understand how to troubleshoot your Dimplex Revillusion Series fireplace, it’s important first to understand how the firebox works.
These fireboxes use LED lights and mirrors to create a realistic flame effect, and some models also include a heating function.
While these features make the fireplace look and feel like a real wood-burning fireplace, they also mean that more components can potentially malfunction.
By understanding how these components work together, you can more easily identify and fix any issues that may arise.
If you encounter a problem with your Dimplex Revillusion Series fireplace, the first step is to consult the owner’s manual for troubleshooting tips.
The manual includes a list of common issues and their solutions and information on technical support and warranty coverage.
If you cannot resolve the issue independently, contact Dimplex customer support for further assistance.
By understanding the basics of troubleshooting and technical support, you can ensure that your Dimplex Revillusion Series fireplace continues to provide warmth and ambiance for years.
Key Takeaways
Understanding how your Dimplex Revillusion Series fireplace works can help you troubleshoot common issues.
Consult the owner’s manual for troubleshooting tips, and contact Dimplex customer support if you cannot resolve the issue independently.
Knowing how to troubleshoot and get technical support can save you time and money in the long run.
Understanding Dimplex Revillusion Series
Dimplex Revillusion Series is a line of electric fireplaces designed to provide a realistic flame effect without needing a real fire.
These fireplaces have various features that make them stand out from traditional fireplaces. Understanding these features is essential for troubleshooting any issues that may arise.
One of the key features of the Dimplex Revillusion Series is the realistic flame effect. This effect is achieved through LED lighting and a unique mirror-like surface that reflects the light to create the illusion of flames.
The flame effect can be adjusted to different levels of brightness and can even be used without heat, making it perfect for year-round use.
Another important feature of the Dimplex Revillusion Series is the ability to control the fireplace with a remote. This remote lets you turn the fireplace on and off, adjust the flame effect, and control the heat output.
If your remote is not working, it may be due to low batteries or interference from other electronic devices. Try replacing the batteries or moving the other devices away from the fireplace to see if this resolves the issue.
If you are experiencing issues with the heat output of your Dimplex Revillusion Series fireplace, there are a few things you can check. First, ensure the fireplace is plugged in, and the circuit breaker has not tripped.
Check the thermostat settings to ensure the temperature is set to the desired level if the fireplace is plugged in and the circuit breaker is fine.
Sometimes, you may need technical support to resolve any issues with your Dimplex Revillusion Series fireplace.
You can find troubleshooting guides and replacement parts lists on the Dimplex website by entering the model number of your fireplace in the search field. If you still have issues, contact Dimplex customer service for further assistance.
Overall, understanding the features of your Dimplex Revillusion Series fireplace is crucial for troubleshooting any issues that may arise.
By knowing how to adjust the flame effect, control the fireplace with the remote, and check the heat output, you can ensure that your electric fireplace works properly and provides the cozy ambiance you desire.
Troubleshooting Common Issues
If you’re experiencing issues with your Dimplex Revillusion Series electric fireplace, don’t worry. Some common problems can be easily fixed with a little troubleshooting. Here are some tips to help you diagnose and fix the issue.
Flame Not Working
If the flame on your Dimplex Revillusion electric fireplace isn’t working, there are a few things you can check. First, make sure the unit is plugged in and turned on.
If it is, check the flame settings to ensure they are set correctly. If the flame still isn’t working, the problem may be with the flame motor. In this case, you should contact Dimplex’s customer support for assistance.
Fireplace Not Heating
If your Dimplex Revillusion electric fireplace isn’t heating, there are a few things you can check. First, make sure the unit is plugged in and turned on.
Next, check the temperature settings to make sure they are set correctly. If the fireplace still isn’t heating, the problem may be with the heating element. In this case, you should contact Dimplex’s customer support for assistance.
Remote Control Not Working
If the remote control for your Dimplex Revillusion electric fireplace isn’t working, there are a few things you can check.
First, make sure the batteries are installed correctly and are not dead. If the batteries are fine, try resetting the remote control by removing the batteries and holding down all the buttons for 5 seconds.
If the remote control still isn’t working, the problem may be with the remote control receiver. In this case, you should contact Dimplex’s customer support for assistance.
Loud Noise
If your Dimplex Revillusion electric fireplace is making a loud noise, the problem may be with the fan. First, make sure the unit is clean and free of debris.
If the fan is still making noise, the problem may be with the fan motor. In this case, you should contact Dimplex’s customer support for assistance.
Troubleshooting Guidance
Issue: The fireplace doesn’t activate via manual controls. Solution: Verify that the unit is properly wired, the main disconnect panel is checked, and the wall switch is on, if present.
Issue: The fireplace doesn’t activate via the remote control. Solution: Check the remote’s batteries. Replace if dead or ensure correct installation.
Issue: The heater doesn’t turn on. Solution: If the heater is disabled, press and hold simultaneously on the hidden touch controls for 2 seconds to enable or disable the heat function.
Issue: Er1 error. Solution: Defective/disconnected thermistor. Refer to the service manual.
Issue: Er2 error. Solution: Clear any obstructions from the heater and reset the breaker. Wait 5 minutes before turning the unit back on. If the error persists, refer to the service manual.
Issue: The heater doesn’t turn off. Solution: Normal operation includes a 2-minute fan delay before the heater turns off. No action is required.
Issue: Circuit breaker trips or fuse blows when the unit is turned on. Solution: Install the unit on a dedicated minimum 15-amp circuit.
Issue: The fireplace doesn’t respond to hidden touch controls. Solution: The hidden touch controls might be locked. Hold and at the same time for 2 seconds on the hidden touch controls.
For more troubleshooting, refer to the Revillusion Service Manual on the Dimplex website.
Troubleshooting Resources
If you’re still having issues with your Dimplex Revillusion electric fireplace after trying these troubleshooting tips, don’t worry.
Dimplex provides various resources to help you diagnose and fix the problem. You can visit their website for troubleshooting and FAQs or contact customer support for personalized assistance.
Understanding Fireboxes
When troubleshooting your Dimplex Revillusion series, it’s important to understand the basics of fireboxes. A firebox is where the fire media, such as logs or crystals, are placed and where the flames are generated.
The Revillusion series offers a realistic flame effect by using LED lights and reflective surfaces in the firebox.
One common issue with fireboxes is that the media can become dislodged or misplaced. If this happens, you may notice that the flames look unnatural or are not as vibrant as they should be.
To troubleshoot this issue, carefully remove the media from the firebox and ensure it is properly placed according to the manufacturer’s instructions.
Another issue with fireboxes is that the LED lights may stop working. Various factors, such as a loose connection or a faulty LED light, can cause this. If you notice that the LED lights are not working, first check to ensure that the unit is properly plugged in and that the outlet is functioning properly.
If the issue persists, refer to the troubleshooting section of the owner’s manual or contact Dimplex customer support for assistance.
It’s also important to note that the firebox should never be modified or altered. Doing so can not only damage the unit but can also be dangerous.
Always follow the manufacturer’s instructions and guidelines when using and troubleshooting your Dimplex Revillusion series.
In summary, understanding the basics of fireboxes is crucial when troubleshooting your Dimplex Revillusion series.
Ensure the media is properly placed and the LED lights are functioning properly. If you encounter any issues, refer to the owner’s manual or contact Dimplex customer support for assistance.
Technical Support and Warranty
If you’re experiencing issues with your Dimplex Revillusion series electric fireplace, don’t worry – technical support is available to help you troubleshoot and resolve any problems you may be having.
Before contacting technical support, ensure you have your model and serial numbers ready, as this will help the support team better assist you.
You can find the model and serial numbers on the manufacturing label, which is located at the rear of all models.
To contact technical support, call the toll-free number 1-888-346-7539 or visit the Dimplex website to submit a support request.
When contacting technical support, be prepared to describe the issue you’re experiencing and any troubleshooting steps you’ve already taken.
If your Dimplex Revillusion series electric fireplace is still covered under warranty, you may be eligible for a repair or replacement at no cost to you.
The warranty for Dimplex Revillusion series electric fireplaces varies depending on the model. Be sure to check your owner’s manual or contact technical support to determine the specific warranty coverage for your fireplace.
It’s important to note that attempting to repair your Dimplex Revillusion series electric fireplace may void the warranty, so contacting technical support or an authorized service depot is best.
If your fireplace requires repair or maintenance, you can find an authorized Dimplex service depot by visiting the Dimplex website and clicking the “Where can I find an authorized Dimplex service depot?” link.
In addition to technical support and warranty coverage, you can access the Dimplex Revillusion series electric fireplace service manuals on the Dimplex website.
These manuals provide detailed information on installation, operation, and troubleshooting and can be valuable if you’re experiencing issues with your fireplace.
Remember, if you’re experiencing issues with your Dimplex Revillusion series electric fireplace, don’t hesitate to contact technical support for assistance. With the right troubleshooting steps and support, you can quickly get your fireplace back up and running.
Contacting Dimplex
If you are experiencing issues with your Dimplex Revillusion Series fireplace, don’t worry, there are several ways to contact Dimplex for help. The expert team at Dimplex is always ready to assist you with your troubleshooting needs.
One of the easiest ways to contact Dimplex is by phone. You can contact their customer service team at 1-888-346-7539. They are available Monday to Friday from 8:00 a.m. to 4:30 p.m. EST.
Make sure to have your model and serial numbers ready before calling. You can find this information on the manufacturing label at the rear of your unit.
Another way to contact Dimplex is by email. You can send your inquiries to cs@glendimplexamericas.com. The customer service team will respond to your email as soon as possible.
Before contacting Dimplex, make sure to have your owner’s manual handy. The manual provides valuable information about how to troubleshoot your fireplace.
You can also visit Dimplex’s website to download a copy of the manual if you don’t have one.
You may need to schedule a service call if you cannot resolve your issue through the owner’s manual or by contacting customer service.
Dimplex has a network of authorized service providers to assist you with repairs. You can find a list of authorized service providers on Dimplex’s website.
In conclusion, if you are experiencing issues with your Dimplex Revillusion Series fireplace, don’t hesitate to contact Dimplex for help.
Whether you call or email, Dimplex’s expert team is always ready to assist you with troubleshooting.
As the founder of firepit.co.uk, I am proud to run the largest online fire pit retailer in the UK. I am a leading expert with extensive knowledge of indoor fireplaces and outdoor heating solutions.
I love contributing to Fireplace Ideas, where I can share my love of fireplaces and pass on the experience I have gained in running my business.
In addition to running firepit.co.uk, I am a prolific writer currently working on a book about fireplaces.
Whether you're a homeowner, a designer, or simply someone who loves the warmth and comfort of a fireplace, I have the knowledge and expertise to help you create the perfect space for your needs.
I also love a great fire. Over the years, I have enjoyed using different types of wood burners and gas fireplaces. Now in a more modern home, I use an electric fireplace.
